Art for the People

Refunds & Returns Policy

Last updated: 18 July 2026

This policy explains how refunds and returns work at Art for the People (operated by Oscar Aldridge, trading as Salt Factory). It sits alongside our Terms of Service and does not limit any rights you have under the Australian Consumer Law.

Print products

Every print, framed piece and canvas is custom-made to your order, so we are not obliged to accept a return or provide a refund simply because you change your mind.

However, if your piece arrives damaged, defective, or materially not as described:

  1. Email us at hello@artpeople.studio within 14 days of delivery.
  2. Include your order number and photos of the problem (and the packaging, if damaged in transit).
  3. We will arrange a replacement or a refund — your choice where both are practical.

Delivery times shown on the site (typically 8–13 business days for framed pieces) are estimates, not guarantees. If your order is significantly delayed, contact us and we will chase it with our fulfilment partner.

Digital files

Digital artwork is delivered electronically and cannot be returned. All sales of digital files are final once the file has been made available to you, except where a refund is required by law. If your download does not work or the file is defective, email us and we will fix it or refund you.

Cancellations

Production of print products begins promptly after payment. If you need to cancel or correct an order (for example, a wrong delivery address), email us as soon as possible — we will cancel or amend the order if production has not yet started, but we cannot guarantee changes once it has.

Your consumer rights

Nothing in this policy excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law (or other consumer-protection laws that apply to you). Our goods come with guarantees that cannot be excluded — including that they are of acceptable quality and match their description. If a guarantee is not met, you are entitled to a remedy (replacement, resupply or refund, depending on the failure).

How refunds are paid

Refunds are issued to your original payment method, usually within 5–10 business days of being approved.

Questions

Email hello@artpeople.studio — include your order number and we’ll sort it out.